Hi, We have the same issue with the EV icons not displaying in Outlook (only on some PCs). Until now I havent been able to find any common ground for PCs not working. It seems to be happening randomly on Vista / XP with Office 2003 (SP2) and Office 2007. I have had limited success with manual re-creation of Outlook profiles. Download avid. I have tried uninstalling / re-installing and running the ResetEVClient numerous times without any success. Any help would be greatly appreciated. We are running Exchange 2007 with Ent Vault 2007. Hi Michel, Thanks for the reply. It seems to be an issue on the Outlook profile. Creating a new profile works on Outlook 2003. On Outlook 2007 - strangely - when creating a new profile, I have to select 'Manual Configuration' of the profile. If the server and username fields are completed automatically by Outlook, no icons appear even though it is a new profile. (makes no sense to me). What also doesn't make sense to me is the fact that this is happening on most (if not all) PCs. We have no custom / non-standard methods of installing Office 2003 or 2007. Drivers for mfc 8810dw printer software. I will enable the logging and post the results. I also agree, it seems that opening a case with Symantec would be the best idea at this stage. I was hoping that there would be a quick fix for this - and that someone else had the same issue. Thanks, Henk. Hi All, We have the same issue here. Just logged a support case and waiting for a response. Anyway basically on EV 7.5 sp1, Exchange 2003 sp2 and Outlook Sp3. Similar to the thread starter’s scenario ResetEVclient does not work on the users having this issue and we've been able to workaround this issue by creating a new outlook profile. However thus far, for 1 user the problem came back. OL profile sorta got corrupted again and now he is unable to view the menu options(we've disabled icons).Recreating a third profile again resolves it albeit temporary fix as we do not know the root cause. As we gonna be rolling out EV across a larger group very soon we need a perm fix on this. I'm wondering if besides a outlook profile issue could it be also a windows profile - am referring to this article now. How to open iphone apps on computer. However I'm not using roaming profiles. Any other suggestions? Think we've managed to resolved this - the trick was actually getting the logs w/o having to do the ctrl+shift thingy to get into the troubleshooting/diagnostic window. That was done via the registry changes. Then i look at the logs and found this - 16:53:19.812: Log file created (level 1). 16:53:19.813: RPC over HTTP is enabled (flags = 3) 16:53:19.815: Policy has disabled client from running when Outlook is configured to use RPC over HTTP 16:58:19.083: Enterprise Vault desktop exited successfully 16:58:19.084: Log file closed. Unticking the option 'connect to my exchange mailbox using http' made the icons appear. This also brought me to another thread - So this is down to EV policy under advance> outlook This adv settings has one which has an option to 'disables user extensions' under this setting 'rpc over http restrictions'. That's the default. Other options under 'rpc over http restrictions'. None - All Enterprise Vault client functionality is available when using RPC over HTTP.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |